1. Overview
This Facility Partnership Agreement ("Agreement") governs the relationship between Pickle Berry ("Platform," "we," "us") and the facility owner or authorized representative ("Partner," "you") who lists their pickleball facility on the Pickle Berry platform. By claiming a facility and accepting these terms, you agree to the conditions outlined below.
2. Partnership Enrollment
To become a Partner, you must: (a) own or be authorized to represent a pickleball facility; (b) complete the facility claim and verification process; (c) provide accurate business information including legal business name, contact details, and proof of ownership or authorization; and (d) accept these Partnership Terms.
Pickle Berry reserves the right to verify ownership claims and may request additional documentation. Approval of a facility claim is at our sole discretion.
3. Revenue Sharing
The Platform operates on a commission-based revenue model. For each booking made through the Platform:
- Standard Commission: 8-12% of the booking value, depending on volume tier and agreement specifics.
- Partner Share: The remaining 88-92% of the booking value is credited to the Partner's account.
- Volume Discounts: Partners processing higher booking volumes may qualify for reduced commission rates, negotiated on a case-by-case basis.
There are no setup fees, monthly subscription fees, or minimum commitment requirements.
4. Payments & Payouts
All payments from players are processed through Stripe, our payment processing partner. Partner payouts are subject to the following terms:
- Payout Schedule: Weekly automatic deposits to your designated bank account.
- Minimum Payout: $25.00 USD. Balances below this threshold roll over to the next payout cycle.
- Payout Method: Direct bank transfer via Stripe Connect.
- Currency: All transactions are processed in USD.
- Tax Responsibility: Partners are responsible for reporting and paying all applicable taxes on their earnings.
5. Partner Obligations
As a Partner, you agree to:
- Maintain accurate facility information (hours, pricing, court availability, amenities).
- Honor all bookings made through the Platform at the listed price.
- Provide a safe and clean playing environment for all players.
- Respond to player inquiries and issues in a timely manner.
- Maintain adequate insurance coverage for your facility operations.
- Comply with all applicable local, state, and federal laws and regulations.
- Not discriminate against any player on the basis of race, gender, religion, national origin, disability, or any other protected characteristic.
6. Platform Obligations
Pickle Berry agrees to:
- Provide a reliable booking platform accessible 24/7 (subject to reasonable maintenance windows).
- Process payments securely through PCI-compliant payment infrastructure.
- Provide real-time analytics and reporting through the Facility Owner Portal.
- Market and promote partner facilities to our user base.
- Provide customer support for booking-related issues.
- Deposit partner earnings on the agreed payout schedule.
7. Pricing & Promotions
Partners retain full control over their pricing strategy. You may set base rates, peak/off-peak pricing, and create promotions at your discretion. The Platform may suggest pricing recommendations based on market data, but final pricing decisions rest with the Partner. The Platform may run platform-wide promotions (e.g., PicklePass member discounts) which will be communicated in advance and are subject to Partner opt-in.
8. Cancellations & Refunds
The Platform's standard cancellation policy allows players to cancel bookings up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may be subject to a cancellation fee. Partners may not cancel confirmed bookings except in cases of emergency, facility closure, or force majeure. Repeated cancellations by a Partner may result in account review.
9. Intellectual Property
By listing your facility, you grant Pickle Berry a non-exclusive, royalty-free license to use your facility name, photos, and descriptions for the purpose of marketing and promoting your facility on the Platform. You retain all ownership rights to your content. Pickle Berry retains all rights to the Platform, its technology, and branding.
10. Term & Termination
This Agreement is effective upon approval of your facility claim and continues until terminated by either party. Either party may terminate this Agreement at any time with 30 days' written notice. Upon termination: (a) all pending bookings will be honored; (b) outstanding earnings will be paid out within 30 days; (c) your facility listing will be deactivated. Pickle Berry may immediately terminate this Agreement if the Partner violates these terms, engages in fraudulent activity, or receives consistent negative player feedback.
11. Limitation of Liability
Pickle Berry is not liable for injuries, property damage, or disputes that occur at Partner facilities. The Platform serves as a booking intermediary and does not assume responsibility for the quality, safety, or condition of Partner facilities. Each party's total liability under this Agreement shall not exceed the total commissions paid or received in the 12 months preceding the claim.
12. Dispute Resolution
Any disputes arising from this Agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. This Agreement shall be governed by the laws of the State of Delaware.
13. Modifications
Pickle Berry may update these terms with 30 days' notice to Partners. Continued use of the Platform after the notice period constitutes acceptance of the updated terms. Material changes to commission rates require 60 days' notice.
14. Contact
For questions about these Partnership Terms, contact us at [email protected].