Terms of Service

1. Acceptance of Terms

By accessing or using the Pickle Berry platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Pickle Berry Inc. ("Pickle Berry," "we," "our," or "us").

2. Description of Service

Pickle Berry provides a platform for pickleball court booking, player matching, coaching services, tournament management, and community engagement. The Service includes but is not limited to:

• Court search and reservation system
• Player matching based on skill level and preferences
• Coaching session booking and management
• Tournament organization and participation
• Pro Shop for pickleball equipment and accessories
• PicklePass membership subscription services
• Community features including leaderboards and events

3. Account Registration

To access certain features, you must create an account through our OAuth authentication system. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

You must be at least 13 years old to create an account. Users under 18 must have parental or guardian consent.

4. Bookings & Payments

4.1 Court Bookings

Court bookings are subject to availability and facility-specific rules. By making a booking, you agree to the facility's terms, including any cancellation policies. Pickle Berry acts as an intermediary between you and the facility.

4.2 Payments

All payments are processed securely through Stripe. By making a payment, you agree to Stripe's terms of service. Prices are displayed in the currency indicated at checkout. All fees are non-refundable except as described in our Cancellation Policy (Section 5).

4.3 PicklePass Subscriptions

PicklePass subscriptions are billed on a recurring basis (monthly or annually as selected). You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused subscription time.

5. Cancellation & Refund Policy

• Court Bookings: Cancellations made more than 24 hours before the booking time are eligible for a full refund. Cancellations within 24 hours may be subject to a cancellation fee as determined by the facility.
• Coaching Sessions: Cancellation policies are set by individual coaches and displayed at the time of booking.
• Pro Shop Orders: Physical goods may be returned within 30 days of delivery in original condition. Shipping costs for returns are the buyer's responsibility unless the item is defective.
• Tournament Fees: Tournament registration fees are refundable up to 7 days before the tournament start date, minus any processing fees.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Harass, abuse, or threaten other users
• Submit false or misleading information (including skill ratings)
• Attempt to gain unauthorized access to other accounts or systems
• Use automated tools to scrape or extract data from the platform
• Interfere with the proper functioning of the Service
• Impersonate another person or entity
• Post inappropriate, offensive, or discriminatory content

Violation of these rules may result in account suspension or termination.

7. Intellectual Property

The Pickle Berry platform, including its design, logos, content, and software, is owned by Pickle Berry Inc. and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission. User-generated content (reviews, profiles, messages) remains your property, but you grant us a non-exclusive license to display and use it within the platform.

8. Limitation of Liability

Pickle Berry provides the Service "as is" and "as available." To the maximum extent permitted by law:

• We do not guarantee uninterrupted or error-free service
• We are not responsible for the condition of facilities, courts, or equipment
• We are not liable for injuries sustained during play at booked facilities
• Our total liability is limited to the amount you paid to us in the 12 months preceding the claim
• We are not responsible for disputes between users, coaches, or facility operators

9. Dispute Resolution

Any disputes arising from these Terms or the use of the Service shall be governed by the laws of the Province of Ontario, Canada. The parties agree to first attempt to resolve disputes through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the ADR Institute of Canada.

10. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any reason at our discretion. You may delete your account at any time through your profile settings. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including limitations of liability and dispute resolution) will survive.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the platform or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms of Service, please contact us through the Feedback page on our platform or reach out to our legal team.